Meet your dream team.
Results' competitive advantage is our people and culture. With one of the longest-tenured management teams in the industry, we’re experts at driving performance.
Chief Executive Officer
Chad Carlson, CEO of The Results Companies, has over twenty years of experience in the contact center industry, serving in a variety of executive leadership roles throughout his career. In those roles he led operations in over 30 countries with 150 locations and more than 60,000 employees, overseeing over $1 billion in annual revenue. Creating employee-centric organizations has been a key focus for Chad throughout his tenure in the industry.
In addition to building strong employee and client relationships with some of the world’s top global brands, Chad has been instrumental in the shaping of the BPO industry, navigating successful acquisitions and turnarounds – most recently as the CEO of StarTek where he led the merger with Aegis.
Chief Operating Officer
Peter Martino joins the Results Companies as Chief Operating Officer. Pete has over 25 years of experience in the BPO industry working with various clients in multiple verticals. Most recently he served as the COO of Startek for the America’s and Philippines. In that role, he was responsible for operations of over 25 locations, 13,000+ employees, and oversaw $300 million in annual revenue.
Prior to Startek Pete served eight years in various senior leadership positions at Clientlogic/Sitel. He concluded his tenure with Clientlogic/Sitel as General Manager of North America.
Chief Financial Officer
Don Norsworthy has in excess of twenty-five years in executive financial leadership, with twenty years specific to the contact center industry. Don successfully led global financial teams in several countries including the US, Philippines and Central America. Don’s strength and experience are within multiple business verticals including multi-national retail and manufacturing companies along with the BPO industry.
Don appreciates the value of investing in relationships and believes that creating a strong economic ecosystem within an organization is critical. Don has proven that collaborating with Operations, Technology, HR and other business support areas cultivate a valued trusted relationship with partners.
In his most recent role, Don was responsible for Finance and Accounting for operations in over 25 locations with +13,000 employees and over $300 million in annual revenue.
Chief Experience Officer
Lori Brown is The Results Companies’ Chief Experience Officer and has been with the company since 2009. A 20 year plus veteran of the BPO services industry, she has had the opportunity to work with some of the top Fortune 100 and 500 companies. Lori’s extensive background in Customer Service brings a unique customer experience viewpoint to Results’ daily operations and innovative solutions for clients.
Her team has one key focus: to drive a better customer experience for our clients. Utilizing Results’ CX360 Operating Model, Lori and her global team ensure a companywide focus on tools and processes, including interaction analytics and data mining, to enable a deeper examination into understanding customer behaviors. Results leverages this deeper understanding to drive significant customer experience enhancements, productivity gains, cost reductions and revenue improvements. You will often hear her say, “At Results, we don’t say ‘I think’, we say ‘I know’, and we know because we have that data that tells us.”
Chief Information Officer
Wayne White is Chief Information Officer for The Results Companies. Wayne brings a broad spectrum of experience from his 25+ years in technology. Wayne’s expertise lies in the development of new IP and network designs, processes, products, and tools to enhance business solutions and client offerings. Along with servicing Fortune 100 and 500 clients, Wayne has also solutioned for State and Federal government organizations. He is particularly skilled in network, systems, analytics, and security as well as data center infrastructure, storage, and disaster recovery.
Additionally, Wayne has been called upon to give expert testimony regarding telco regulatory and legal affairs, as well he co-authored a whitepaper on the future of security and cyberattacks for the U.S. Department of Defense. Wayne is a trained Six Sigma Black Belt and received his Project Management Professional (PMP) certification from the Project Management Institute. Wayne is also a keynote speaker on Leadership training and lecturer on the Future of Technology.
Chief Human Resources Officer
Andrea Maizes is Chief Human Resources Officer for the Results Companies. She is responsible for supporting our more than 20,000 employees to create and sustain the companies unique culture of positive engagement, overseeing corporate talent acquisition , career development, HR service delivery, diversity and inclusion, HR policies and programs.
Andrea’s focus is on creating an incredible end to end employee experience for our people throughout their journey with us. Prior to joining the Results Companies, Andrea spent over 30 years in HR leadership roles with the professional services and technology sector.
Executive Vice President Account Operations
Aaron Fender has responsibility for the Account Relationship team at The Results Companies. Aaron, along with the team ensure that the relationships between our teams and our partners are one of trust and transparency. Creating those trusted partnerships has been a staple within our organization, cultivating the mission of our people.
With over 21 years of senior call center management experience including positions at Toyota Financial Services and Teleperformance USA, Aaron’s expertise includes process optimization, workforce management and contact center operations. Aaron provides the strategic direction for creating a partnership environment that promotes teamwork, accountability, and mutual respect.